Your 100% satisfaction is important for us. We offer a 7 day Return & Exchange Policy:
Timing: we have a 7-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and the reason for the return.
We will provide you with instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
PLEASE NOTE : We do not accept returns that we have had individually sourced upon request from a client. However a Return and Refund will be provided if the item is faulty, partly missing. Please be aware we carry out quality control before dispatch.
PLEASE NOTE : We offer returns and refunds on items that we have in stock that we do not have to source individually upon request.
Strictly No returns on Yeezy or Nike Air Jordan’s.
If you wish to purchase a product you cannot see, please use the provided contact form stating detailed information with regards to your enquiries such as product name, size, colour, shipping destination etc.
We will respond to your email with payment details and request delivery info etc.
Alternatively for a faster response you can DM (Direct Message) us via Instagram - @luxstreet__
Once we confirm stock availability, we will forward you the respective payment details. It is advisable to make payment successfully ASAP to avoid cancellation as stock levels is always changing. In the event of stock not being available from when payment is made, we will issue a refund in full ASAP.